ITS is looking for someone who has a love of all things IT related to join our Technical Support team as a Technical Support Analyst. Reporting to the Technical Support Manager your goal is to provide second level support to our customers on both hardware and software technical products. A typical day in the life of a Technical Support Analyst will involve gathering information from our customers about a site specific incident or service request then investigating, diagnosing and resolving that issue. You will be that central point of contact between our customers and our service support and delivery management teams with your ultimate aim being to provide efficient and effective technical support services to ensure our contractual service level agreements are met.
The successful candidate will have a passion for IT, with great diagnosing, trouble shooting and analytical skills. You are someone who enjoys being in a service and support helpdesk environment because you naturally have an excellent customer service ethic, great telephone manner and the ability to effectively work as part of a cohesive team. Your strong communication skills allow you to interact effectively and positively with your fellow team members across the business and with our customers.
The role requires an element of shift work, with a rotating roster Monday to Friday and some weekend work. In return we offer a great place to work in Albany, Auckland and a professional and friendly team environment with ongoing training and career development.
We take the security of our people and customers seriously so successful applicants will be required to undergo the following pre-employment checks:
- Criminal history check
- Credit agency check
- Functional medical assessment (if required)
- Drug and alcohol assessment
- Immigration check (if required)
- Reference checks
- A behavioural and a safety psychometric test
- Drivers licence check (if required)