Integrated Technology Services (ITS) is part of the Linfox Armaguard Group, Australia's largest and most sophisticated currency management business. We are a leading provider of integrated and innovative payments related technology solutions in banking, retail and hospitality, primarily by delivering the latest technology in ATMs. We are proud to consistently deliver high quality hardware, software, monitoring and maintenance solutions to our customers and therefore have a leading service offering in the cash payments industry.
ITS is looking for a Field Support Officer who will primarily be responsible for delivering technical phone support to our field technicians and contractors out in the field. You will assist the Regional Field Manager (RFM) with technical issues such as chronic or long-running faults, escalation calls and technical process issues. You will be expected to identify technical training issues and work with the RFM to deliver this training, whether it be in the form of attending a problematic site with a field technician and giving them an expert hand or delivering training sessions on a particular type of machine.
We are ideally seeking a highly talented technician with extensive experience servicing ATM or cash management devices to fill this role. You are someone who has spent time in the field but now wants a (predominantly) office based role. You are no stranger to using complex trouble shooing techniques where abstract thinking to work through a fault is second nature to you. Along with this, you pride yourself on being able to diagnose an issue on the spot using your superior diagnostic techniques. Your strong communication skills allow you to interact effectively and positively with your fellow team members either over the phone or in face to face training situations.
ITS will offer the ideal candidate a tool of trade vehicle (including reasonable use in your own time), mobile phone, ongoing training and career development, and a professional and friendly team environment. The successful candidate will be available to work on weekends to make sure there’s enough support available for our Field Technicians.
Given we are a national team this role may be based in either Adelaide, Brisbane, Sydney or Melbourne so we strongly encourage skilled applicants from various locations to apply and discuss their preferred work location.
We take the security of our people and customers seriously so successful applicants will be required to undergo the following pre-employment checks:
- Criminal history check
- Credit agency check
- Functional medical assessment (if required)
- Drug and alcohol assessment
- Immigration check (if required)
- Reference checks
- A behavioural and a safety psychometric test
- Drivers licence check (if required)
If this sounds like a career for you, please submit an application form and attach your covering letter and resume.
ITS, part of the Linfox Armaguard Group Pty Ltd is an equal opportunity employer.