Since 1938, Linfox Armaguard Group has built a trusted legacy in secure logistics and technology solutions. Following our merger with Prosegur, two trusted Australian security leaders have joined forces to create the nation’s most comprehensive cash and valuables network. Trusted by leading names in banking, retail, hospitality, medical and government sectors, we’re known for our culture of safety, innovation, and integrity. Join us and be part of a stronger, smarter, and more connected future.

About the Team

You’ll be joining a dedicated and collaborative team that takes pride in delivering secure, reliable, and customer-focused outcomes. We work hard to support one another, share knowledge, and celebrate success. At Armaguard, we value integrity, teamwork, and a commitment to doing things the right way — every time.

What does the job look like?

As a Technical Services Manager, you will lead our Technical Support and Monitoring teams to deliver efficient, high-quality service across our ATM and technology network. Reporting to the Head of Operations, your role is central to ensuring SLAs are met, response times are improved, and service delivery is optimised across all technical channels.

Key areas include:

• Leading by example with a professional, customer-focused approach
• Managing escalations, identifying root causes, and driving service recovery
• Monitoring performance metrics (SLAs, call rates, ticket volumes, response times)
• Driving process improvement and implementing effective change
• Collaborating with internal and external stakeholders to resolve technical issues
• Developing team capability through training and mentoring
• Overseeing parts usage and advising on trends for efficient parts usage
• Contributing to long-term strategy and business planning, particularly for future monitoring services
• Developing knowledge management tools to support technical knowledge sharing across departments
• Working closely with the Technical Writer to develop detailed technical documents

Are you the one?

You’re a confident and strategic leader with experience managing large technical service or support teams. You bring a strong operational mindset, an analytical approach to problem-solving, and a passion for customer-focused service delivery.

You can demonstrate:

• Proven leadership experience managing large teams in a technical service, helpdesk, or monitoring environment
• Strong understanding of SLAs, service delivery models, and escalation management
• Excellent verbal and written communication skills
• Experience driving team performance through KPIs, structured training plans and continuous skills development
• Proficiency in analysing operational data to identify trends and drive measurable performance improvements

What’s in it for me?

Join a respected Australian organisation where leadership, innovation, and integrity are valued. You’ll have access to:

• A collaborative environment that supports professional growth
• Paid parental leave
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining and adventure, travel and health and well-being
• The backing of two trusted Australian security leaders — Armaguard and Prosegur
• A culture built on safety, accountability, and excellence

At the Linfox Armaguard Group, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply. 

Sound like you? Please click the apply button to submit your application and resume.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. The Linfox Armaguard Group is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox Armaguard Groups employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

Don’t have the required licences but want to know more about opportunities at Linfox Armaguard Group, visit www.armaguard.com.au

Apply now Back to job listings